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After-Sales Support

After-Sales Support

We provide lifelong maintenance service, enjoy free warranty service within two years, and damage caused by non-product quality problems is outside the service.

The following is within the scope of the warranty: within the warranty period, there is no private demolition and repair, and the fault occurs under normal use. Enjoy the warranty service within the scope of the warranty, that is, from the date of purchase within three months, free warranty within two years.

The following cases are covered by the warranty due to external factors, including:

① Use in abnormal working environment, beyond the power specified by the product, and damage caused by not using according to the instructions;
② The user disassembles the machine, repairs it by himself, modifies it or repairs it by non-maintenance personnel of the company;
③ Damage caused by irresistible force (such as flood, fire, earthquake, lightning strike, etc.);
④ Without product warranty card and valid proof of purchase:
(5) The product warranty card and purchase certificate do not match the product model or are altered
⑥ Do not provide warranty services outside the scope of warranty but provide maintenance services, only charging components, accessories costs, labor costs.

When repairing the damaged product, first determine the fault of the damaged product, and then determine whether the product is within the scope of warranty, and finally repair, click to download the after-sales repair list.

For the maintenance of damaged products, the principle of complete replacement is adopted, that is, regardless of any part of the product is damaged, a new product of the same model is replaced (if the product is discontinued, an upgraded product of the same model is replaced after paying the difference). Switch down the damaged products return to the Shenzhen factory.

Enjoy the warranty service within the scope of the warranty, that is, from the date of purchase within three months, free warranty within two years. But you must have a warranty card to enjoy the warranty service.

Contact Us

0755-23775120( 09:00 ~ 23:00 )